Custom Order And Return Policy
For custom orders, after the consultation and quote process, we require a 40%, non-refundable deposit before we start on your project. We do not accept returns and refunds.
If you find yourself ever in need of advice on how to maintain or repair one of our pieces, we will always lend advice! Please contact us via email. Please include pictures and details of your concerns. If any natural occurring damage happens within 3 months of delivery, we will assess the damage and either fix or replace the piece of furniture free of charge. After 3 months, we will offer repairs on natural occurring damage at a rate of $65 / per hour + travel / and or shipping costs.
Our wood is local Canadian Salvaged slabs, professionally milled and kiln dried. We stand behind our product, but we do understand wood has natural occurring cracks and bends that do happen with temperature changes. We recommend your environment being at a 50-55% humidity level / 72 degrees indoors. (too much humidity promotes mold / too low will promote cracking) Avoid drastic temperature changes, from season to season adjust your environment gradually. Avoid placing wood in direct sunlight, in order to preserve the moisture in the wood and prevent cracking. Investing in a Electronic Hygrometer is highly recommended! (a small investment of around $50 in order to help preserve your furniture for generations)
We like to use tung oils and waxes that are food / and environmentally safe. We recommend you find a brand you like and do the same! Furniture can be maintained by making sure moisture doesn't sit on the surface for too long and is wiped away with a dry cloth. If scratches occur, a light sanding wont hurt followed by a tung oil treatment. (contact us with any questions)
All custom orders will be provided with an individual quote for delivery. This is based on location / distance / size and weight of piece.
Custom legs and frames will not be delivered installed. This ensures safe transportation of the piece with no damages. If you need help with installation, we will include instructions / and or a list of tools needed.
Local orders in Ontario can request for delivery and install to be included.